One of my students got very upset and I could not figure out why. After about a half hour of talking loudly and some tears, I was finally able to understand.
When I talking she heard me say she would go first, when I really said she was not going to go first. She could not tell me why she was upset or what she heard but after talking for a while, it all came together.
Once I figured it out, I was able to apologized for saying and doing the wrong thing.
She accepted my apology and we continued to class.
With the territory of being a special education teacher you must be willing to apologize.